Service Update – October 2021

Preventing transmission of Covid remains vital for the health and safety of our patients and our staff. Primary Care settings are a high risk area for the transmission of infection with unwell and vulnerable people attending surgery. We will therefore be continuing to require our patients to wear face coverings, and sanitise hands, upon entry to the practice – this is in line with NHS Infection and Prevention Control measures and Government guidance on access to healthcare settings. Our clinicians will also continue to wear PPE in consultations. This simple act helps to protect both vulnerable patients but also staff – If our staff have to isolate, then we cannot continue to provide a service to our patients. We would thank all patients in advance for complying with this request.

If you have any of the symptoms of Covid – temperature, new continuous cough, loss of smell/taste – then please do NOT attend the surgery. Specialist ‘Hot’ services are in place to offer consultations or home visits to patients either positive, or symptomatic, of Covid. Please inform the receptionists and clinicians if you have any of these symptoms and we will refer you to these services for treatment if they cannot be dealt with remotely by us.

The past 20 months have been challenging for all of us and we would like to take the opportunity to ensure patients that our services are in full operation. We have now been offering in excess of 75% of our appointments face to face for the past 2 months. We believe that maintaining an offering of both face to face, and telephone appointments offers patients improved access. Technological advances mean that we can now use remote imagery and video consultation to offer patients remote appointments which help fit around patients’ work and lifestyle commitments whilst still offering a safe and efficient service.

It has widely been reported that GP practices are seeing a sharp rise in abuse directed towards GP surgeries and their staff. We will not tolerate any abuse towards our staff, and abusive patients will be dealt with under our practice zero tolerance policy. Demand for GP services has been incredibly high in recent months and we are doing all we can to manage this increase in demand which includes:

Recruitment of additional receptionists

Recruitment of additional nurses

Recruitment of additional remote GP clinics from October to March – PCN initiative

Introduction of a new Mental Health worker – PCN initiative

Introduction of a new Paramedic service – PCN initiative

Introduction of a new appointment system which offers more Urgent and Pre-Bookable appointments every day

GP appointments once again available to book online

Whilst we endeavour to offer exceptional patient service in every instance please bear with us during this busy period and we will work with all of our patients to ensure that the best levels of care are maintained for the benefit of all.

Many Thanks

Market Surgery

The Market Surgery

Warehouse Lane, Wath-Upon-Dearne, Rotherham, S63 7RA

Current time is 16:52 - We're open

Telephone: 01709 870 150

Email: roccg.market.surgery@nhs.net

Out of Hours: 111

Latest News (click title to open):

Service Update – 15th July 2021

Covid Vaccination ‘Passports’

‘Like’ Our Facebook page

Update your details

Order your Prescriptions

Online Appointment Booking

RotherHive - Adult Social and Wellbeing Support

Patient Survey

Friends & Family Test

SystmOnline

Facebook Page

Rotherham Health App

Welcome to The Market Surgery

Update your details

Order your Prescriptions

Online Appointment Booking

RotherHive - Adult Social and Wellbeing Support

Patient Survey

Friends & Family Test

SystmOnline

Facebook Page

Rotherham Health App

Opening Times

Monday
07:00 until 18:30
18:30 - 20:30 (alternative location)
Tuesday
07:00 until 18:30
18:30 - 20:30 (alternative location)
Wednesday
08:00 until 18:30
18:30 - 20:30 (alternative location)
Thursday
07:00 until 18:30
18:30 - 20:30 (alternative location)
Friday
07:00 until 18:30
18:30 - 20:30 (alternative location)
Saturday
CLOSED
08:00 - 12:00 (alternative location)
Sunday
CLOSED
08:00 - 12:00 (alternative location)

Useful Links

	Very easy	Fairly easy	Not very easy	Very difficult	N/A
Getting through on the phone
Speaking to a doctor on the phone
Speaking to a nurse on the phone
Obtaining test results by phone

	Very good	Good	Average	Poor	Very poor
Giving you enough time
Asking about your symptoms
Listening to you
Explaining tests & treatment
Involving you in decisions about your care
Treating you with care and concern
Taking your problems seriously

	Very good	Good	Average	Poor	Very poor
Giving you enough time
Asking about your symptoms
Listening to you
Explaining tests & treatment
Involving you in decisions about your care
Treating you with care and concern
Taking your problems seriously

Service Update – October 2021

The Market Surgery

Welcome to The Market Surgery

Latest News

Service Update – 15th July 2021

Covid Vaccination ‘Passports’

‘Like’ Our Facebook page

Rotherham Health App

Prescription Ordering

Opening Times

Useful Links

Update your details

Patient Survey

Friends & Family Test